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Check your browser

Step 1: Close your browser completely (not just the current window).

Step 2: Restart your browser and clear your browser cache.

For Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox 

For Chrome: https://support.google.com/chrome/answer/2392709?hl=en

Check your Internet connection

Connection problems can be caused by both your local settings (router/firewall/security software) and your ISP.

You need to check if you have any anti-virus programs running that might interfere with the download of your content.

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