Web-application

1. On the Bitzlato platform web page, in the upper right corner, click on your account name. If the name is not displayed, in the upper right corner there will be a “Login” button. Click on it to log into your account.

Account name in the upper right corner

2. In the drop-down window, click on the “My profile” button. You will be taken to the “My profile section.

My profile button in the drop-down window

3. Click on the “Verification” button at the top of the page. You will be taken to the registration form page.

Verification button on th My profile page

4. Instructions for filling out the form are written at the top of the page, and the form itself is at the bottom. Read the instructions. In the field “Select or drop files” transfer 3 files:

  • Photo of your passport or ID card on the background of this site.
  • Selfie (photo of your face) next to your passport or your ID card. Use JPG, JPEG, PNG.
  • MP4/MOV video in which we can see you. When recording a video, it is necessary to say a phrase “For verification in Bitzlato. I have read the terms of the service”. Also, it is necessary to hold your passport or your ID card near the face. In addition, on the same video you need to film the website check.changebot.org.
Select or drop files field on the registration form page

5. Select the reason for verification from the following options:

  • Account unblocking.
  • Become a trusted merchant.
  • Recover lost account.
  • Other.
Select the reason button on the registration form page

6. Fill in the fields with your personal data:

  • E-mail address.
  • Name.
  • Last name.
  • Senal and passport number.
Personal data fields on the registration form page

Please, notice that:

  • It is forbidden to use graphic editors.
  • The necessary information should be clearly visible.
  • Please use natural light while recording a video.
  • If necessary, the support service may request additional information, for example — a photo of the card on the background of this site.

If the verification has been approved, you can see the corresponding mark on the “My profile” page.

Telegram Bot

1. In the bot’s main menu, click on the “About” button.

About button in the bot's main menu

2. Click on the “Verification” button.

Verification button in the About menu

3. In the link opening window, click on the “OPEN” button. After clicking on the link, you will be taken to the registration form page.

Link to the verification form page

4. Instructions for filling out the form are written at the top of the page, and the form itself is at the bottom. Read the instructions. In the field “Select or drop files” transfer 3 files:

  • Photo of your passport or ID card on the background of this site.
  • Selfie (photo of your face) next to your passport or your ID card. Use JPG, JPEG, PNG.
  • MP4/MOV video in which we can see you. When recording a video, it is necessary to say a phrase “For verification in Bitzlato. I have read the terms of the service”. Also, it is necessary to hold your passport or your ID card near the face. In addition, on the same video you need to film the website check.changebot.org.
Select or drop files field on the registration form page

5. Select the reason for verification from the following options:

  • Account unblocking.
  • Become a trusted merchant.
  • Recover lost account.
  • Other.
Select the reason button on the registration form page

6. Fill in the fields with your personal data:

  • E-mail address.
  • Name.
  • Last name.
  • Senal and passport number.
Personal data fields on the registration form page

Please, notice that:

  • It is forbidden to use graphic editors.
  • The necessary information should be clearly visible.
  • Please use natural light while recording a video.
  • If necessary, the support service may request additional information, for example — a photo of the card on the background of this site.

If the verification was approved, you can see the corresponding mark when you click on the “Wallet” button in the bot’s main menu.

Related articles:

How to choose a reason for verification

How to check that the verification is approved

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