• Knowledge Center
  • 2. Wallet
  • What to do if, during the withdrawal, the transaction entered the blockchain network, but the recipient declined it

If the transaction has already entered the blockchain network, but the recipient has rejected it, then you need to contact the recipient’s support service and tell them your wallet address in the telegram bot or the Bitzlato web version for a refund. The address from which the withdrawal with Bitzlato is made is random due to the collective sending.

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