Error deposit (cross-chain) – transfer of electronic tokens to a wallet, which is intended to accept and store other cryptocurrencies.
If the recovery and return of an erroneous deposit is possible, we will be able to give you a seed phrase (private key), which you can import in any other wallet available to you that supports this token, and gain access to your funds. Bitzlato provides access to electronic keys once every three months.
The process of returning electronic tokens is quite lengthy and complex. But we will do our best to make it as fast as possible and not inconvenience you.
Recovery and refund commission – 10% of the refund amount, but not less than $ 100.